Sorting customer emails: when rules are enough and when AI is needed
Choose rules or AI for sorting emails using a shared test sample, the cost of errors, ambiguous messages and human handover.
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AI Assistants and RAG
Practical articles about building AI assistants, Retrieval-Augmented Generation architectures and securely using business data in AI solutions. The topic covers document and knowledge-base integration, semantic search, context retrieval, system integrations, access control and the implementation of AI assistants in business workflows.
RAG or direct API access: how to give an AI (MI) assistant up-to-date business data
Compare RAG, direct API access and hybrid approaches by data freshness, access control, risk and complexity.
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How to Measure the Quality of a RAG System
A practical RAG evaluation framework covering retrieval metrics, citation accuracy, grounded answers, abstention tests, and production monitoring.
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